Privacy policy
Last Updated: September 5, 2025
DINEVE operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a safe, enjoyable, and trusted shopping experience for soft toys and related products. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services or otherwise communicate with us.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
We collect personal information that identifies or can reasonably be linked to you. This may include:
Contact Information: Name, billing address, shipping address, phone number, and email address
Payment Information: Credit/debit card details, UPI, transaction data, payment confirmations
Account Information: Username, password, preferences, and settings
Order Information: Products viewed, added to cart, wishlisted, purchased, returned, or exchanged
Communication Data: Messages, emails, and customer support interactions
Device & Usage Information: IP address, browser type, device details, and activity on our website
How We Collect Your Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, or contact us
Automatically through cookies and tracking technologies
From Shopify and service providers who support our store operations
From marketing and advertising partners
How We Use Your Personal Information
We use your information for the following purposes:
1. Order Processing & Customer Service
To process and deliver your soft toy orders
To manage returns, refunds, and exchanges
To provide customer support and order updates
2. Personalization & Shopping Experience
To recommend soft toys based on your interests
To remember your preferences and shopping history
3. Marketing & Promotions
To send offers, discounts, and product updates
To show relevant ads on social media and other platforms
4. Security & Fraud Prevention
To prevent fraud and secure payments
To protect your account and transactions
5. Legal Compliance
To comply with applicable laws and regulations
Sharing of Personal Information
We may share your personal information with:
Shopify and its service providers
Payment gateways and logistics partners
Marketing and advertising partners
Government or legal authorities when required by law
In case of business transfer, merger, or acquisition
All partners are required to follow strict data protection standards.
Relationship with Shopify
Our store is hosted on Shopify, which provides the e-commerce platform. Your information is stored through Shopify’s secure servers and protected by industry-standard security measures. To learn more, you may review Shopify’s Privacy Policy at:
https://privacy.shopify.com/en
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our soft toy products are intended for gifting and family use. However, our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
Data Security & Retention
We take reasonable measures to protect your personal data. However, no system is 100% secure. We retain your data only as long as necessary to fulfill orders, comply with legal requirements, and improve our services.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
You may unsubscribe from promotional emails at any time.
International Transfers
Your information may be stored and processed outside your country, including through Shopify’s international servers. We ensure appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Tread Name: dineve.shop
Name: Keval P Bhatt
Email: dineve37@gmail.com
Address: Plot No 3/C, Bapa Sitaram Park 1, Bala Hanumanji Mandir Pachal, Airport Road, Bhavnagar, Bhavnagar, Gujarat - 364001
Mobile : 9033802531