Refund policy
Last Updated: November 18, 2025
Thank you for shopping with DINEVE. We aim to provide you with a smooth and satisfying shopping experience. This Return & Refund Policy describes how returns, exchanges, and refunds are handled for purchases made through our Services.
Returns & Exchanges
We accept returns and exchanges under the following conditions:
Eligibility
The soft toy must be unused, unwashed, and in the same condition as received.
All tags, original packaging, and accessories must be intact.
Returns must be initiated within 7 days of delivery.
Customized, personalized, or discounted products are non-returnable.
Non-Returnable Items
Personalized or customized soft toys
Clearance / final sale items
Products with missing tags or visible signs of use
Gift-wrapped items once opened
How to Request a Return
To initiate a return or exchange, please contact us with:
Order number
Reason for return
Images (if the product is damaged or defective)
Our support team will guide you through the return process.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection.
If Approved:
Refund will be processed to your original method of payment.
Processing time: 5–10 business days, depending on your bank or payment provider.
If Rejected:
-
The item will be shipped back to your delivery address.
Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your bank or card provider.
If still unresolved, please contact us at the email address below.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect soft toy, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.
Shipping Costs for Returns
Return shipping is paid by the customer, unless the product is defective or incorrect.
Original shipping charges are non-refundable.
Exchange Requests
Exchanges are subject to product availability.
If the requested item is unavailable, we will offer:
A refund, or
Store credit
Contact Us
For any return or refund assistance, please contact:
Tread Name: dineve.shop
Name: Keval P Bhatt
Email: dineve37@gmail.com
Address: Plot No 3/C, Bapa Sitaram Park 1, Bala Hanumanji Mandir Pachal, Airport Road, Bhavnagar, Bhavnagar, Gujarat - 364001
Mobile : 9033802531