Shipping policy
Delivering Smiles to Your Doorstep
DINEVE ensures a smooth, safe, and reliable delivery experience across India through our trusted logistics network. Our goal is to deliver your soft toys on time, securely packed, and in perfect condition.
Shipping Charges
Shipping charges are calculated based on the package weight and delivery location.
Free Shipping may be offered on select soft toys or during special promotions.
In case of partial order cancellations, shipping charges are non-refundable.
Additional charges may apply for Cash on Delivery (COD) and for arranging return or exchange pickups.
Trusted Delivery Partners
We work with reputed logistics partners to ensure timely and secure deliveries across India.
Your shipping details are shared only with delivery partners as per our privacy policy.
Our support team monitors every shipment until it reaches your doorstep.
Packaging & Safety
Each soft toy is carefully packed to protect it from dust, moisture, and transit damage.
If your package arrives damaged or tampered with, please take clear photos before opening and contact our support team with your order details. We will investigate and assist you promptly.
Dispatch & Delivery Timeline
Dispatch Time: Mentioned on each product page and indicates when the order leaves our warehouse.
Delivery Time: Starts after dispatch and depends on your location and courier transit time.
Delays may occur due to unforeseen circumstances such as weather conditions, strikes, or regulatory restrictions.
Out-of-Stock & Custom Orders
As our soft toys are exclusive and limited, some out-of-stock products may be made available on request.
For custom or personalized orders, the dispatch timeline will be shared during order confirmation.
Contact Us
For shipping or delivery-related queries, please contact:
Tread Name: dineve.shop
Name: Keval P Bhatt
Email: dineve37@gmail.com
Address: Plot No 3/C, Bapa Sitaram Park 1, Bala Hanumanji Mandir Pachal, Airport Road, Bhavnagar, Bhavnagar, Gujarat - 364001
Mobile : 9033802531